We Requested Our Brokers What They Considered Our Service

We Requested Our Brokers What They Considered Our Service

 

On the finish of 2022 our nationwide brokers took half in a survey to assist us as a franchisor and community perceive what our prospects view as necessary in terms of property signage.

The solutions have been a real testomony to our skilled community of franchisees, our wonderful coaching programme and our proactive assist construction.

The 2 stand-out questions have been…

  1. Would they advocate us?
  2. And what rating would they offer our service out of 5?

The solutions have been nice.

98% of our brokers would advocate us. Implausible validation that our community of Property Signage Consultants proceed to excel of their subject.

When it got here to service, once more there was no disappointment. As a community we scored 4.7 out of a prime rating of 5. Our values as a enterprise deal with high quality and professionalism. We would not all the time be the most affordable, however we’re dependable, thorough, exact, and the satan is most definitely within the element.

We additionally requested different questions such because the significance of board inventory administration and velocity of job completion. All which have been rated extremely. However what shocked us most was that skilled service was rated as extra necessary than worth! In at present’s economic system, the place many are maybe prepared to chop corners, the property sector definitely isn’t. High quality over worth stays key.

The survey was the primary that we have now performed to particularly deal with what our brokers see as being most related to help them in their very own enterprise exercise of promoting and letting properties. As such a significant a part of their advertising course of, the standard property board might sound a easy idea, however many could be shocked simply how a lot goes into guaranteeing the product and set up mirror upon the agent and the property itself.

This can be the primary survey we’ve performed of this kind, however steady enchancment has all the time performed a big half in our ethos.

Final yr actually, we as soon as once more handed our ISO 9001:2015 certification with flying colors, reaching the very best go mark attainable. Annual ISO 9001:2015 audits imply that our practices as a enterprise are scrutinised by an impartial panel of specialists. There’s no bias and all findings are based mostly on details. The analysis covers quite a few key enterprise areas, evaluating each how head workplace conducts coaching, operations, and inside communications; in addition to how the person franchisees carry out in relation to their very own customer support and communications.

If you need to study extra about methods to change into a high quality service supplier as a Countrywide Indicators franchisee, get in contact