A Cautionary Story for Your Insurance coverage Org

This publish is a part of a sequence sponsored by AgentSync.

The Systems Aren't Connected: A Cautionary Tale for Your Insurance Org

We discuss quite a bit on this weblog concerning the hassle with data silos, the ache of manual data entry (and re-entry), and the way frustrating it is for producers, employees, and business partners to consistently cope with these points.

In case our prior arguments haven’t been convincing, I wish to inform you a narrative that would seem, on the floor, to don’t have anything to do with insurance coverage or your insurance coverage enterprise. Simply humor me for a minute although, and I feel you’ll perceive the way it relates.

Virtually two years in the past, I moved homes. By no means a enjoyable endeavor, however I’ve moved not less than a dozen instances in my life and it’s by no means been this dangerous. It wasn’t the truth that the transferring truck bumped into our powerline and knocked out the web for per week. Nor was it that our new neighbors quickly proved to be busybodies who’d voice their each criticism about garden upkeep to the county authorities.

It was the mail. The change of handle kinds to be precise.

The issue is twofold:

First, we moved to a rural space the place the Postal Service doesn’t ship mail to the bodily home handle. If one thing doesn’t have our P.O. Field quantity on it, overlook about it. As a result of the publish workplace doesn’t have a straightforward, fast, and automatic method for our handle to be linked to our field quantity, the employees simply flat-out refuse to do the work of redirecting our mail into our field.

This implies something addressed to the house itself will get returned to the sender as undeliverable. For those who attempt to think about the variety of necessary issues we don’t obtain as a result of somebody had our bodily handle and never our P.O. Field, multiply it by 100 and also you is likely to be shut.

Second, regardless of submitting change of handle kinds (and sure, together with itemizing the P.O. Field quantity) with everybody from the Postal Service, to the IRS, to the state division of income, to the division of motor automobiles, to the county treasurer, county tax assessor’s workplace, and extra, mail continues to be despatched to our outdated handle – or generally despatched to our new handle however with out the field quantity, which means it’s equally undeliverable.

Final time I obtained a chunk of mail that lastly made it to me due to the very variety new owners of my earlier residence, I referred to as the federal government entity to right the handle (once more). I used to be actually at my wit’s finish with the poor woman on the telephone who needed to take heed to me rant about all of the instances, and all of the locations, I’ve already stuffed out my new handle during the last 18 months.

“How is it attainable that you simply nonetheless have the fallacious handle for me?” I begged to know.

“I’m sorry. It’s simply, the methods aren’t linked.”

It was at this level I noticed there was a really giant disconnect between my expectations as a client and the technological capabilities of each authorities company I’ve to work together with as a citizen.

Are you beginning to see the similarities between my story of woe and what your employees, producers, or insurance coverage distribution companions could also be going by? Simply to be tremendous clear, let’s break it down:

Handbook-only processes: It’s attainable that the folks in control of producer license compliance at your group are tasked with some crazy-manual processes. Like cross referencing between paper paperwork, spreadsheets, and web sites. It’s attainable that they must re-check issues frequently as a result of there’s no real-time technique to immediately confirm a producer’s license standing.

All of this implies it’s attainable, similar to my native postal staff, that they merely opt-out of doing a little guide work, or let issues slide, or simply don’t have time of their day to get to it. Even when everyone seems to be taking the time to diligently work by these guide processes, they’re nonetheless error-prone, so that you possible find yourself with less-than-ideal ranges of accuracy. Just like the time somebody transposed the numbers for my P.O. Field and unintentionally gave another person a field of dwell wasp larvae meant to regulate the fly inhabitants on my farm.

A number of, disparate methods: For those who’re an insurance coverage service that contracts with many alternative businesses (or different intermediaries), or an insurance coverage company or MGA/MGU that contracts with a number of completely different producers, it’s virtually assured that somebody alongside your insurance coverage distribution channel is coming into the identical info into multiple place. In reality, they’re most likely coming into the identical info into greater than two or three locations. Not solely is that this irritating for everybody concerned, however it will probably result in errors and oversights that might put your group into compliance scorching water.

No single supply of fact: Think about the frustration of a licensed producer who’s attempting to replace or right some piece of data. Possibly it’s a brand new non-resident state license, or possibly they simply handed a licensing examination for a brand new line of authority. What number of completely different locations have they got to enter this info? Relying on what it’s, they might must go to your organization’s human sources info system (HRIS), your company administration system (AMS), your buyer relationship administration system (CRM), your incentive compensation administration system (ICM), their state division of insurance coverage, and different regulatory our bodies – simply to call a number of! And, since we don’t know what we don’t know, they’ll proceed to play whack-a-mole with incorrect info for so long as it takes for every location housing that info to floor.

Now, think about, if that’s how it’s for one single producer, what it have to be like for anybody within the distribution channel who’s tasked with managing info for a number of producers. Do you’ve got a headache but?

To sum it up, the worth you pay for sticking with guide, labor-intensive processes could embrace:

  • Knowledge that’s outdated as quickly as you verify it
  • Pissed off workers, producers, and distribution companions
  • Danger of compliance and regulatory mishaps
  • Dropping the perfect folks to a corporation that makes their jobs simple and painless

The good information is that AgentSync may also help eradicate these points to your insurance coverage group and its companions. On my finish, I’ve obtained no selection however to fill out kinds for the umpteenth time and pray that the day will come when everybody who wants my handle has the proper one. You don’t know the way a lot I’d give to have an answer at my fingertips that might make this downside disappear faster than my ever-shortening endurance.

So, for all of the individuals who don’t have an answer to the issues of information silos, guide processes, and outdated expertise wherever these could creep up in life, don’t you owe it to your self to take a look at AgentSync?